We want you to shop with confidence. This policy explains your rights and how returns work. Nothing in this policy affects your statutory rights.
14-day cancellation right
For most online purchases you have the legal right to cancel within 14 days of receiving the goods, without giving a reason. Tell us within that period (email, or the model form below), then return the goods within a further 14 days.
When you cancel, we refund the price and the standard outbound delivery charge within 14 days of receiving the goods back, or proof that you sent them, whichever is earlier.
Change-of-mind return costs: for change-of-mind returns, you pay the cost of sending the goods back to us. If we arrange the return shipping for you, that cost is deducted from your refund. Contact us first so we can confirm the return details.
Made-to-order and personalised products
Products genuinely made to your individual specifications or clearly personalised may be exempt from the change-of-mind cancellation right. We tell you before you order if this applies. Choosing a standard product from existing options, or a product we order in from a supplier or on pre-order, does not by itself remove your cancellation right.
Handling and condition of returns
You may handle a product as you would in a shop to check what it is and how it works. We inspect returned products fairly. If a product has been handled beyond what was reasonably necessary, we may make a deduction for the reduced value only where the law allows. We do not automatically refuse a refund or keep a product because it has been fitted or shows signs of use; each case is assessed on its facts.
Faulty, damaged, incorrect or not as described
If a product is faulty, damaged in transit, incorrect, not as described or otherwise does not conform to the contract, you are entitled under Irish and EU consumer law to an appropriate remedy: repair, replacement, price reduction or refund, as applicable. For confirmed faults and other legally required remedies we provide prepaid return shipping or a printable return label at our expense.
Please contact us within 30 days of discovering a problem so we can help quickly. This is a request, not a deadline: your legal rights continue for the period set by law.
How to report a problem
- Email akautomotivegrowth@gmail.com with your order number.
- Describe the problem and include photographs or videos.
- We reply with next steps and, where needed, a return label.
Fitted products (steering wheels, exhausts and similar)
We distinguish between three situations:
- Change of mind: the 14-day right applies as above. Fitting usually goes beyond what is needed to inspect a product, so a lawful deduction for reduced value may apply.
- Misuse or improper installation: damage caused solely by improper installation, misuse, accidents, unauthorised modification or normal wear and tear is not normally treated as a manufacturing defect, subject to applicable law.
- Genuine defects: your full statutory rights apply, whether or not the product has been fitted.
Contact
- Email: akautomotivegrowth@gmail.com
- Returns address: confirmed with you when you contact us to arrange a return, or the sender address shown on your package.
Model cancellation form
Download the model cancellation form
[POLICY TO BE REVIEWED BY OWNER OR AN IRISH LEGAL PROFESSIONAL]